Don’t Be a Fool, Choose Your Words Wisely

Last week, I spent the better part of the week in the Annapolis, Maryland area. I was there for a presentation to senior leaders on a project regarding employee engagement.

While at the airport…

I stopped in for a bite to eat and overheard the man in front of me belittling the cashier for giving him “2 Dimes and 1 Nickel” instead of a Quarter.

The rant continued for some time when finally the manager came over to deliver the man his precious quarter.

Don't Be A Fool!

In this situation, the man (not the cashier) was the fool. How we treat the people we come into contact with is vitally important. It is our reputation that is damaged when we spout off such as this man did. It is us, who look like the fool, not the recipient.

Someone is always watching us, our behavior, our reaction to a given situation. As a believer, I must remember people are always watching me. My words. My actions. We all have bad days…we are not perfect, but that shows us how much room for grace there is in our everyday.

Actions & Words Matter

When I travel, I try to maintain a positive attitude. A smile goes along way. A kind word. A compliment. Remembering someone’s name. These little items help you be memorable.

In my business situations, I am surprised by the number of leaders who have trouble remembering people’s names. They often shrug it off like it is no big deal; however, it can be the edge that will make you memorable.

We need to be memorable for the good things we say and do and not for the geyser-like explosions of our mouth.

Question:  What conversations have you witnessed in a public setting that you found memorable – good or bad?  You can leave a comment by clicking here.

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I help facilities manager and planner create spaces that are backed by research, engage employees of all generations, and drive business objectives. I am also the founder of Dave's Book Club – a once per month reading experience designed to help professionals grow their influence.

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