Attitude Is Everything

As a follow-up post to yesterday's post on how flexible you are, I realized that the recent air travel issues could be a small test from God to teach me patience and more importantly how I will respond during adversity. The Bible says, “The testing of your faith produces endurance” and I would also add that our attitude has a great deal to do with how well you are taken care of by the gate agents.

John Maxwell states that “Attitude is Everything” and many have heard that our “Attitude determines our Altitude”, that's kind of interesting if you are flying. Over the course of the past 3 days I have been challenged to find alternative ways to my destinations and that means I have to deal with ticket agents, gate agents, security personnel, baggage claim agents, rental car agents and a myriad of other people and if my attitude is not good how can I expect their attitude to be good. I reflected on my travels and I realized how important it is to ask how “their” day is doing, because maybe they need encouragement and maybe I am the person that needs to give it to them. Being open to change may be to test our resilance, but maybe our plans change so that our paths may cross into the path of someone who needs an encouraging word or a smile or just someone being nice to them for the first time all day.

So the next time your plans change consider your attitude and the change as an opportunity to encourage someone. How we react to the change will determine the quality of service we receive – so if you want good service consider being friendly those who have the power to help you.

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I help facilities manager and planner create spaces that are backed by research, engage employees of all generations, and drive business objectives. I am also the founder of Dave's Book Club – a once per month reading experience designed to help professionals grow their influence.

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